Customer Success Manager

We're looking for a new Customer Success Manager to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Enablement team, which is responsible for on-boarding, training, and proactively driving value to ensure a successful client experience. You will work closely with, and report to, the Enablement Team, Team Lead to develop and execute effective and efficient on-boarding strategies for driving customer adoption and usage of EasyMarkit.

This is a full-time position in our Chinatown, Vancouver HQ, walking distance from coffee shops, restaurants, and public transit. On-site bicycle parking, and a one zone TransLink Compass pass are provided as an added benefit!

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

What You’ll Do

  • Provide superior service and phone-based education and on-boarding for existing EasyMarkit Customers
  • Engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
  • Conduct strategy and training sessions to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
  • Work with customers to deliver an exceptional on-boarding experience, realize the full value of EasyMarkit and ensure that they achieve success in their business goals
  • Inspire clients to think strategically about how our platform can support their business needs
  • Understand the customer organization and how our product and services can support them
  • Educate and support customers on best practices, and the use and benefit of our products and services
  • Proactively reach out at key points in the customer’s journey to ensure they are reaching key milestones
  • Track accounts to identify churn risk and work proactively to eliminate that risk

Who You Are

  • You have proven success in on-boarding new clients in a SaaS environment, while building strong relationships
  • You have a minimum of 2+ years of Account Management or Customer Success experience
  • You are an excellent communicator - both written and verbal
  • Post-secondary education an asset but not required
  • You have a proven track record of client training and moving customers to self-sufficiency
  • You have excellent analytical, problem solving, and coordinating skills
  • You have the ability to manage several concurrent tasks and switch your priorities on the fly

About EasyMarkit

We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At EasyMarkit, our people come first. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps EasyMarkit achieve its goal of becoming North America’s #1 patient care service provider. Take a peek into our day to day and see our mission, vision, and values in our EasyMarkit Culture Book!