Customer Experience Agent

We're looking for a new Customer Experience Agent to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup environment. You will be a part of our Customer Experience team, where you will be working with talented customer success managers and account representatives to provide outstanding support to EasyMarkit’s new and existing clients.

This is a full-time position in our Chinatown, Vancouver HQ, walking distance from coffee shops, restaurants, and public transit. On site bicycle parking, and one zone TransLink pass or equivalent value parking are provided.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

What You’ll Do

  • Provide exceptional phone-based support for existing EasyMarkit Customers
  • Calling and updating records efficiently and accurately
  • Work in a progressive and challenging environment where you will be rewarded for your hard work
  • The working hours will be between the hours of 6:00am - 5:00pm daily - no late night shifts!

Who You Are

  • You have demonstrated success in phone-based customer service support
  • You have experience with support ticketing software and are confident in your computer skills
  • You are an excellent communicator, both written and verbally (bonus if you are bilingual, with a preference for French-speaking candidates)
  • You are independent, detail-oriented, and can work effectively under pressure
  • You have a strong inclination to look for solutions and recommend improvements
  • You are goal-driven, focused, and a self-starter
  • You are an excellent team player and enjoy collaborating with others

About EasyMarkit

We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At EasyMarkit, our people come first. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps EasyMarkit achieve its goal of becoming North America’s #1 patient care service provider. Take a peek into our day to day and see our mission, vision, and values in our EasyMarkit Culture Book!